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Contact Philip Kingsley Customer Care


Christmas opening times

Our Customer Service lines will be open until 6pm on Christmas Eve and close until 29th December.

Our team will respond to your enquiry when they return but may take slightly longer than usual to respond to your query. We appreciate your patience.

Merry Christmas from all of us and we hope that you and your families stay safe and well.

Important update from the Philip Kingsley Trichological Clinic London

The safety and wellbeing of our employees and Clients is the most important thing to us. Due to the current situation with the Omicron variant of COVID-19, the decision has been made to close the Clinic for all in-person appointments from Tuesday 21st December.   We will continue to offer Virtual Consultations via Zoom or telephone, so that you can continue to seek the advice and expertise of a Philip Kingsley Trichologists from the comfort of your own home. Our teams will be working remotely, and our mail order service remains open.

You can contact our Customer Service team on (+44) 207 629 4004 or via email at  

Christmas opening times:

  • Christmas Eve – December 24th Closed
  • Christmas Day – December 25th Closed
  • Boxing Day – Closed
  • December 27th – Closed
  • December 28th – Closed
  • December 29th – Open
  • December 30th – Open
  • New Year’s Eve – December 31st – Closed
  • New Year’s Day – January 1st – Closed
  • January 3rd – Closed
  • January 4th – Open

We wish good health for you and your families and look forward to welcoming you back to the Clinic soon.

Merry Christmas and stay safe,

The Philip Kingsley Trichological Clinic Team

Frequently Asked Questions

Our Customer Care team are happy to help you with your query, but we hope these FAQ's will help you quickly find the answer you're looking for. 

If not, simple get it touch using the 'Contact Us' button in the bottom corner of the screen or email us using the button below. 


The most common reason a promotional code isn't working is because it is not valid with any other offers or promotions. 

You can find the terms and conditions of our promotions here

For any other issues, please contact us on one of the methods above. 

Yes, all over our product bottles are made from 100% renewable and recyclable bioplastic.

You can find out more about our packaging and how we're showing love to both your hair and the planet here

Each of our product pages now have a 'How To Guide' to take you through the best application tips to get the most out of your products. Simply find the product on our website and scroll until you find this section of the product page. 

If you have any further questions about your products don't hesitate to contact us using the methods above. 

No, we are very proud to say that all of our products are cruelty-free.

You can try our Hair Quiz to find the right product for your hair, or contact one of our online hair consultants.